This IDC FutureScape presents IDC’s retail top 10 predictions in terms of their likely impact across the enterprise and the time it will take for the predictions to reach mainstream. Key themes include the need for digital transformation, new ways of innovating, more integrated IT and operations, business security, and rethinking the future of work. Although the predictions offered here largely focus on the near term to midterm (2017–2020), the impact of many of these predictions will be felt for years to come. Most of our predictions refer to a continuum of change within the wider ecosystem of the retail industry and global economy.
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