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Featured Insights
Customer Loyalty Trends in Mobile Commerce
Customer loyalty is a critical component of any established or growing retail business. However, traditional customer loyalty has lost relevance
Hyper-Acceleration in Retail
Today’s retail landscape is changing rapidly and dramatically. Driven by technological advances, the impact of the pandemic and economic
MGR Report: Retail Digital Transformation Australia 2018
Retail in Australia remains one of the most dynamic industries, despite facing increased uncertainty due to economic and social factors
Featured Articles
Frictionless Retail, New Era in Store Expoerience
Retailers have always been looking to automate the store and improve customer experience
Five Drivers of Headless Commerce
Five Drivers of Headless Commerce We all know the meaning of the term “headless”, but when we talk about
Mike Ghasemi is one of APAC’s retail industry futurists with over 25 years of experience analyzing industry trends and consumer behaviour. His intellectual work and thinking have covered topics as broad as unified commerce, cross-border e-commerce, customer engagement and in-store technologies. Mike has worked with multinational and local businesses across the region and is extensively involved in retail and hospitality, from technology adoption advisory to digital transformation road map. Mike provides a unique perspective on the business implications of technology investments and offers guidance on integrating the right technologies to create a unified consumer engagement.
- Unified Digital Commerce
- Customer Experience Strategy
- Innovation and Commercialisation Strategy
- Digital Transformation Roadmap
- Marketing and Sales
- Go-to-Market Strategy
- Fast-Moving Consumer Goods
Dennis Lewis is the Senior Retail Technology Consultant at Mike Ghasemi Research. He has over 30 years of experience as a CIO and in IT advisory and leadership roles. Dennis focuses on retail technology trends and innovations, assisting retail organizations with developing their technology strategy and digital transformation roadmap. As a CIO Advisor, he analyses and understands retail industry challenges and how technology can be applied to enhance the customer experience and improve operational efficiency. An expert in prioritising technology investments to maximise value, Dennis’s mission is to help lead people and organisations on their digital and business transformation journey.
- Store Technology and Commercial Transformation
- IT Strategy and DX Roadmap
- Technology Due Diligence and Business Alignment
- Cloud and SaaS Transformation Strategy
- Change Delivery and Project Management