Michael Lim is the Senior Advisor for Hospitality and Gaming at Mike Ghasemi Research. He has over 20 years of experience as a CTO and in the hotel and gaming industry. Michael focuses on technology trends and innovations, IT governance and digital transformation roadmap. As a senior analyst, he analyses and understands hospitality industry challenges and how technology can enhance customer experience and create value for organisations. A certified Agile project manager, Michael assists organisations in maximising value and change management.

• Technology Strategy & Vision
• PMO / Program Management
• Global Portfolio Management
• Gaming Regulatory & Compliance Management
• ITIL Services Management
• Change Leadership

Mike Ghasemi is one of APAC’s retail industry futurists with over 25 years of experience analyzing industry trends and consumer behaviour. His intellectual work and thinking have covered topics as broad as unified commerce, cross-border e-commerce, customer engagement and in-store technologies. Mike has worked with multinational and local businesses across the region and is extensively involved in retail and hospitality, from technology adoption advisory to digital transformation road map. Mike provides a unique perspective on the business implications of technology investments and offers guidance on integrating the right technologies to create a unified consumer engagement.

• Unified Digital Commerce
• Customer Experience Strategy
• Innovation and Commercialisation Strategy
• Digital Transformation Roadmap
• Marketing and Sales
• Go-to-Market Strategy
• Fast-Moving Consumer Goods

Dennis Lewis is the Senior Retail Technology Consultant at Mike Ghasemi Research. He has over 30 years of experience as a CIO and in IT advisory and leadership roles. Dennis focuses on retail technology trends and innovations, assisting retail organizations with developing their technology strategy and digital transformation roadmap. As a CIO Advisor, he analyses and understands retail industry challenges and how technology can be applied to enhance the customer experience and improve operational efficiency. An expert in prioritising technology investments to maximise value, Dennis’s mission is to help lead people and organisations on their digital and business transformation journey.

• Store Technology and Commercial Transformation
• IT Strategy and DX Roadmap
• Technology Due Diligence and Business Alignment
• Cloud and SaaS Transformation Strategy
• Change Delivery and Project Management