This IDC Retail Insights study offers IDC’s broadest outlook on key technology components within hospitality enterprise applications and the future outlook of the hospitality industry. The industry’s broadening adoption of the 3rd Platform (cloud, mobile, social, big data and analytics, and internet of things) will accelerate disruption and change the face of the hospitality industry to reflect new values and services.”The hospitality industry is facing new opportunities to rewire existing business operations and invest in technology to redesign existing business models and enhance the customer experience while improving business performance,” says Mike Ghasemi, research director, IDC Hospitality Insights Worldwide.
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