Michael Lim is the Senior Advisor for Hospitality and Gaming at Mike Ghasemi Research. He has over 20 years of experience as a CTO and in the hotel and gaming industry. Michael focuses on technology trends and innovations, IT governance and digital transformation roadmap. As a senior analyst, he analyses and understands hospitality industry challenges and how technology can enhance customer experience and create value for organisations. A certified Agile project manager, Michael assists organisations in maximising value and change management.