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Featured Insights
Digital Café 2.0 – A Roadmap for Future Café
According to Business Insider, the global coffee market is valued at approximately US$ 102.15 Billion in 2019 and is expected
Guestroom 2.0 Reloaded: A Fresh Perspective
For years, hoteliers have attempted to introduce various technological offerings such as VoIP, Wi-Fi and smart room keys into the
Featured Articles
Avaya is Focusing to Innovate it’s Core Products
Experience Avaya Asia Pacific 2019 came to APAC for the second time with one clear vision: to elevate communications to
Liquor Stocktaking; Transforming the Bar Operations and Improving the Business Bottomline
Inventory management and stocktaking are painful processes in the retail industry. However, it can be a far more daunting task
Michael Lim
Senior Advisor, Hospitality & Gaming
Michael Lim is the Senior Advisor for Hospitality and Gaming at Mike Ghasemi Research. He has over 20 years of experience as a CTO and in the hotel and gaming industry. Michael focuses on technology trends and innovations, IT governance and digital transformation roadmap. As a senior analyst, he analyses and understands hospitality industry challenges and how technology can enhance customer experience and create value for organisations. A certified Agile project manager, Michael assists organisations in maximising value and change management.
- Technology Strategy & Vision
- PMO / Program Management
- Global Portfolio Management
- Gaming Regulatory & Compliance Management
- ITIL Services Management
- Change Leadership
Mike Ghasemi
Retail & Hospitality Chief Analyst
Mike Ghasemi is one of APAC’s retail industry futurists with over 25 years of experience analyzing industry trends and consumer behaviour. His intellectual work and thinking have covered topics as broad as unified commerce, cross-border e-commerce, customer engagement and in-store technologies. Mike has worked with multinational and local businesses across the region and is extensively involved in retail and hospitality, from technology adoption advisory to digital transformation road map. Mike provides a unique perspective on the business implications of technology investments and offers guidance on integrating the right technologies to create a unified consumer engagement.
- Unified Digital Commerce
- Customer Experience Strategy
- Innovation and Commercialisation Strategy
- Digital Transformation Roadmap
- Marketing and Sales
- Go-to-Market Strategy
- Fast-Moving Consumer Goods