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Michael Lim is the Senior Advisor for Hospitality and Gaming at Mike Ghasemi Research. He has over 20 years of experience as a CTO and in the hotel and gaming industry. Michael focuses on technology trends and innovations, IT governance and digital transformation roadmap. As a senior analyst, he analyses and understands hospitality industry challenges and how technology can enhance customer experience and create value for organisations. A certified Agile project manager, Michael assists organisations in maximising value and change management.

  • Technology Strategy & Vision
  • PMO / Program Management
  • Global Portfolio Management
  • Gaming Regulatory & Compliance Management
  • ITIL Services Management
  • Change Leadership

Mike Ghasemi is one of APAC’s retail industry futurists with over 25 years of experience analyzing industry trends and consumer behaviour. His intellectual work and thinking have covered topics as broad as unified commerce, cross-border e-commerce, customer engagement and in-store technologies. Mike has worked with multinational and local businesses across the region and is extensively involved in retail and hospitality, from technology adoption advisory to digital transformation road map. Mike provides a unique perspective on the business implications of technology investments and offers guidance on integrating the right technologies to create a unified consumer engagement.

  • Unified Digital Commerce
  • Customer Experience Strategy
  • Innovation and Commercialisation Strategy
  • Digital Transformation Roadmap
  • Marketing and Sales
  • Go-to-Market Strategy
  • Fast-Moving Consumer Goods
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