Leading Your Industry in New Normal
MGR core competence is in retail and hospitality technology consulting. We provide a wide range of advisory services focused on “mission-critical” needs with our unmatched knowledge of the worldwide retail and hospitality digital markets. With the skills necessary to assess the required technology to run your business at optimum performance, MGR has extensive knowledge of digital solutions and a practical approach to fit the technology to your business needs.
Leading Customer Experience
Create Exceptional Customer Experiences
Every leading customer-experience company has motivated employees who embody the customer and brand promise in their interactions with consumers. Leading companies understand that they are in the customer-experience business. They know that how an organization delivers for customers is beginning to be as important as what it delivers.
Industry Challenges:
- Identify and understand the customer’s journey
- Define the steps to redesign the business to be a customer-centric company
What We Deliver:
MGR Leading Experience enables retail and hospitality businesses to gain valuable insights that guide your teams to explore solutions that leverage your organisation’s core strengths.
Our Leading Experience sprint helps you identify the right problems to solve and give first hints of possible solutions. It enables you to set a better path to achieving your long-term experience goals. Experience sprint helps you and your team tackle uncertainty and risk in the shortest possible time while maximizing learning for the organization.
What to expect from Experience Design sprints?
Leading experience sprint helps you to focus on the most pressing issues from your customers’ perspective. You begin by defining the right problems, ideating, and then selecting and prototyping to gather validated information for B2B and B2C projects, including insight analysis.
In a nutshell; problems are confronted, weaknesses are pinpointed, and solutions are identified in highly focused professional sessions.
Key Stakeholders
A Leading Experience design sprint involves up to 7 team members from multi-disciplinary backgrounds. Broad and diverse participant backgrounds are critical to successful sprints.
Improve your retail business processes and select and implement the right retail technology to reduce operating cost and stay competitive
Mike Ghasemi core competence is in the retail and hospitality technology assessment. With our unmatched knowledge of the worldwide retail and retail IT markets, Mike Ghasemi provides a wide range of advisory services focused on the “mission critical” needs of the retail and hospitality companies. With the skills necessary to assess the required technology to run your business at optimum performance, Mike Ghasemi has extensive knowledge of the digital solutions and a practical approach to fit the technology to your real needs.
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