Changing customer behavior, thinning margins, and low brand loyalty are a fact of life in retail. Retailers worldwide have seen their profit margins squeezed, Asia-Pacific included. Omni-channel engagement will become the barometer of profitability as shoppers increasingly demand choice, convenience and service.
Table of content:

  • Retailing in Transition
  • Continued Power Shift to the Customer
  • Beyond Window Dressing: Adding Clicks to Bricks
  • The Inevitable Move to Omni-Channel Integration
  • Interconnected Retail Experience: Home Depot
  • Essential Guidance